FAQ

How much does shipping cost?

Smaller items will be sent either Royal Mail small parcel or large letter, where possible.  Postage and packaging is charged at £3 2nd class or £3.60 1st class. (Large letter items £1.50)

Any orders with a value of £50 and above will be sent recorded delivery at £4.80 1st class.

Large and/or very heavy items like rugs will be sent via courier. This is usually £6.50 but feel free to message us for a quote before ordering.

When will my order be ready?

If it is an in-stock item, it will usually be shipped next day, and no later than 3 working days after payment.

If your item is made to order, we will give you a timescale for completion either in the listing or in separate communication from us.

What payment methods do you accept?

Payment is via PayPal only. If you do not have a PayPal account you can use your debit card details when paying a PayPal invoice.

How should I care for my item?

Hats and scarves should all be washed carefully by hand in cool or warm water (not hot) and laid flat to dry. Do not machine wash or tumble dry.

Rugs can be machine washed at 30 degrees and dried flat.

All items will come will specific care instructions on the tag.

What yarn is used/what is the fibre content?

The majority of hats and scarves are made from 98% merino wool/2% polymide yarn. This is a beautiful luxury yarn that is amazingly soft on the skin.

We also stock some hand dyed 100% merino superwash yarn, as well as high quality 100% acrylic for those who can’t wear animal fibres.

Do you accept returns?

Please refer to the Terms & Conditions page.

What colour options do you have?

For the merino hat colours, please refer to the Gallery page.

Homeware colours vary. Please ask if you don’t see what you want in the shop. We can probably get it!

What size hat do I need?

Wherever possible we will put the size by age as well as an approximate head measurement in the listing but if you have any queries please do get in touch.


We are currently updating our store if you need to get in touch please do so via our facebook page. thank you Dismiss